Hex Outage History
Hex is up right nowPingoru has recorded 50 incidents for Hex: 8 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 336 of 720 (47%) |
| May 2026 | 2 | 2 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 4 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 545 (0%) |
Incidents, newest first
Minor August 3, 2026 Upstream Snowflake Incident 3h 27m
Started Aug 03, 2026, 03:23 PM UTC· resolved Aug 03, 2026, 06:50 PM UTC
- investigating Aug 03, 2026, 03:23 PM UTC
Snowflake customers should be aware of an ongoing Snowflake incident that may impact your experience in Hex. Follow Snowflake's status page for updates: https://status.snowflake.com/incidents/xfv4kdj30rcb
- resolved Aug 03, 2026, 06:50 PM UTC
This incident has been resolved.
Major May 11, 2026 Projects not loading 17m Main site
Started May 11, 2026, 09:23 PM UTC· resolved May 11, 2026, 09:41 PM UTC
- investigating May 11, 2026, 09:23 PM UTC
We are currently investigating this issue.
- identified May 11, 2026, 09:25 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 11, 2026, 09:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 11, 2026, 09:41 PM UTC
This incident has been resolved.
Minor May 7, 2026 Some users may have trouble acquiring a new kernel 1h 24m Main site
Started May 07, 2026, 10:25 PM UTC· resolved May 07, 2026, 11:50 PM UTC
- investigating May 07, 2026, 10:25 PM UTC
We are currently investigating this issue.
- monitoring May 07, 2026, 11:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 07, 2026, 11:50 PM UTC
This incident has been resolved.
Minor April 30, 2026 Screenshots not attaching to scheduled notifications 26m Main site
Started Apr 30, 2026, 02:06 PM UTC· resolved Apr 30, 2026, 02:32 PM UTC
- investigating Apr 30, 2026, 02:06 PM UTC
We are currently investigating this issue.
- monitoring Apr 30, 2026, 02:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 30, 2026, 02:32 PM UTC
This incident has been resolved.
Minor April 16, 2026 HTML not rendering on notebooks and apps for some users 20d 1h Main site
Started Apr 16, 2026, 01:47 PM UTC· resolved May 06, 2026, 03:15 PM UTC
- investigating Apr 16, 2026, 01:47 PM UTC
We are currently investigating this issue.
- identified Apr 16, 2026, 03:19 PM UTC
We have identified the root cause upstream of Hex with some VPN and web firewall providers. We are working on a resolution with these providers. In the meantime, we recommend users disconnect from their VPN and/or disable firewalls when accessing Hex if possible.
- monitoring Apr 16, 2026, 05:07 PM UTC
We have identified the root cause upstream of Hex with some VPN and web firewall providers. We have been working with these providers on a resolution and are monitoring results. We expect some users will now be able to use their VPN and/or firewall with no impact to any Hex projects, but you may need need to restart your browser before accessing the impacted projects. If you are continuing to experience issues with projects containing HTML, please reach out to [email protected] with detail on the VPN and/or firewall provider you are using.
- monitoring Apr 17, 2026, 09:25 PM UTC
As noted yesterday, we have identified the root cause upstream of Hex with some VPN and web firewall providers. We have been working with these providers on a resolution and are continuing to monitor results. Depending on your VPN and/or firewall provider, issues with HTML outputs may be fully resolved for your organization, but you may need need to restart your browser. If you are continuing to experience issues with projects containing HTML, please reach out to [email protected] with detail on the VPN and/or firewall provider you are using.
- monitoring Apr 23, 2026, 08:21 PM UTC
We have been working with VPN and firewall providers to fully resolve this issue for all Hex users. While most users are no longer experiencing issues, please reach out to [email protected] with detail on your VPN and/or firewall provider if you believe you may still be impacted. We anticipate all impacts will be fully resolved within the next week.
- resolved May 06, 2026, 03:15 PM UTC
This incident has been resolved.
Major December 16, 2025 Issue loading displays in some published apps 2h 31m Main site
Started Dec 16, 2025, 03:11 PM UTC· resolved Dec 16, 2025, 05:43 PM UTC
- investigating Dec 16, 2025, 03:11 PM UTC
We are currently investigating this issue.
- identified Dec 16, 2025, 03:58 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 16, 2025, 05:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 16, 2025, 05:43 PM UTC
This incident has been resolved.
Major November 7, 2025 Issues using 3.11 custom images 4h 21m Kernels
Started Nov 07, 2025, 03:07 PM UTC· resolved Nov 07, 2025, 07:28 PM UTC
- investigating Nov 07, 2025, 03:07 PM UTC
We are currently investigating an issue using 3.11 custom images. It is expected that projects using customer images are able to acquire a kernel, but are not able to query data sources.
- identified Nov 07, 2025, 03:26 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 07, 2025, 04:40 PM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 07, 2025, 07:28 PM UTC
This incident has been resolved.
Notice October 20, 2025 AWS us-east-1 issues 1d 1h Main site, Single tenant stacks
Started Oct 20, 2025, 03:04 PM UTC· resolved Oct 21, 2025, 04:38 PM UTC
- monitoring Oct 20, 2025, 03:04 PM UTC
AWS is experiencing issues in the us-east-1 region that may affect some Hex services for a subset of customers. We are closely monitoring AWS's updates: https://health.aws.amazon.com/health/status
- resolved Oct 21, 2025, 04:38 PM UTC
This incident has been resolved.
Critical September 25, 2025 Some users are having issues accessing Hex or loading projects 32m Main site
Started Sep 25, 2025, 06:05 PM UTC· resolved Sep 25, 2025, 06:37 PM UTC
- investigating Sep 25, 2025, 06:05 PM UTC
We are currently investigating this issue.
- investigating Sep 25, 2025, 06:18 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 25, 2025, 06:27 PM UTC
A fix has been implemented and systems are now operation, we will continue to monitor.
- resolved Sep 25, 2025, 06:37 PM UTC
This incident has been resolved.
Major September 16, 2025 Some users are having issues accessing Hex 18m Main site
Started Sep 16, 2025, 08:35 PM UTC· resolved Sep 16, 2025, 08:53 PM UTC
- investigating Sep 16, 2025, 08:35 PM UTC
We are currently investigating this issue.
- monitoring Sep 16, 2025, 08:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 16, 2025, 08:53 PM UTC
This incident has been resolved.
Minor September 9, 2025 Some users are experiencing degraded performance 24m Main site
Started Sep 09, 2025, 05:49 PM UTC· resolved Sep 09, 2025, 06:14 PM UTC
- investigating Sep 09, 2025, 05:49 PM UTC
We are currently investigating this issue.
- resolved Sep 09, 2025, 06:14 PM UTC
This incident has been resolved.
Major August 27, 2025 Some users are experiencing issues accessing Hex projects 18m Main site
Started Aug 27, 2025, 04:26 PM UTC· resolved Aug 27, 2025, 04:44 PM UTC
- investigating Aug 27, 2025, 04:40 PM UTC
We are currently investigating this issue.
- monitoring Aug 27, 2025, 04:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 27, 2025, 04:59 PM UTC
This incident has been resolved.
Major July 18, 2025 Code cells displaying HTML not rendering 1h 16m Main site
Started Jul 18, 2025, 12:40 PM UTC· resolved Jul 18, 2025, 01:57 PM UTC
- investigating Jul 18, 2025, 12:40 PM UTC
We are currently investigating this issue.
- identified Jul 18, 2025, 01:23 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 18, 2025, 01:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 18, 2025, 01:57 PM UTC
This incident has been resolved.
Major June 2, 2025 Degraded Kernel Acquisition 1h 32m Kernels
Started Jun 02, 2025, 04:01 PM UTC· resolved Jun 02, 2025, 05:34 PM UTC
- investigating Jun 02, 2025, 04:01 PM UTC
We are currently investigating an issue acquiring kernels for some customers.
- monitoring Jun 02, 2025, 04:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 02, 2025, 05:34 PM UTC
This incident has been resolved.
Critical May 13, 2025 Degraded kernel acquisition 4h 32m Kernels
Started May 13, 2025, 02:38 PM UTC· resolved May 13, 2025, 07:10 PM UTC
- investigating May 13, 2025, 02:38 PM UTC
We are currently investigating this issue.
- investigating May 13, 2025, 04:27 PM UTC
We are continuing to investigate this issue.
- monitoring May 13, 2025, 04:58 PM UTC
A fix has been implemented and we are monitoring the results.
- identified May 13, 2025, 05:35 PM UTC
Some users are still experiencing issues as we implement a fix.
- monitoring May 13, 2025, 06:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 13, 2025, 07:10 PM UTC
This incident has been resolved.
- postmortem May 21, 2025, 08:20 PM UTC
After fully analyzing the timeline of events, **we’ve confirmed that the root cause of the incident was an issue in the AWS EBS storage system backing our primary database replica**. The issue began on May 12 11:00 PM PDT according to AWS, and the effect was gradual degradation of performance on the replica, eventually leading to a cascade where even our primary database got backpressured on critical write operations, which triggered the instability causing the incident. The AWS issue was resolved May 13 9:32 AM PDT, after we pushed a database configuration change that caused the EBS system software to reset. We then stabilized and cleaned up systems on our end before resolving the incident. While the root cause of this incident was on the AWS side, we are not satisfied that our detection and response were fast enough. We are investing in the following mechanisms to improve: * We have automated testing to monitor provisioning of kernels, but it is combined with a larger testing suite that makes the signal less immediately actionable. We will be extracting this out as its own monitor so we can more quickly identify and react. * Our database monitoring around latencies will be made more comprehensive, including the replica database, so we do not miss this early signal. * We are improving our incident runbook to cover some of these checks earlier in the process so we zero in on the root cause more quickly.
Minor April 28, 2025 Issues with building custom kernels 4h 57m Kernels
Started Apr 28, 2025, 06:51 PM UTC· resolved Apr 28, 2025, 11:48 PM UTC
- identified Apr 28, 2025, 06:51 PM UTC
We've identified an issue with custom kernels failing to build and are actively working on a fix.
- monitoring Apr 28, 2025, 11:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 28, 2025, 11:48 PM UTC
This incident has been resolved.
Major April 25, 2025 Inputs not reacting on some published apps 2h 55m Main site
Started Apr 25, 2025, 01:20 PM UTC· resolved Apr 25, 2025, 04:15 PM UTC
- identified Apr 25, 2025, 01:20 PM UTC
We've identified an issue with published apps using the pre-run cells in the background feature and are working on implementing a fix.
- monitoring Apr 25, 2025, 03:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 25, 2025, 04:15 PM UTC
This incident has been resolved.
Minor April 3, 2025 Copy to clipboard and download CSV issues 1d 3h Main site
Started Apr 03, 2025, 03:37 PM UTC· resolved Apr 04, 2025, 07:00 PM UTC
- identified Apr 03, 2025, 03:37 PM UTC
When users copy to clipboard and/or download CSV they may see HTML rather than their data. The issue has been identified and a fix is being implemented. In the meantime, a refresh of the page should resolve the issue.
- resolved Apr 04, 2025, 07:00 PM UTC
This incident has been resolved.
Minor March 12, 2025 Viewers experiencing issues viewing projects 1h 13m Main site
Started Mar 12, 2025, 03:44 PM UTC· resolved Mar 12, 2025, 04:58 PM UTC
- identified Mar 12, 2025, 03:44 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 12, 2025, 03:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 12, 2025, 04:58 PM UTC
This incident has been resolved.
Notice February 26, 2025 Slack outage impacting ability to send notifications from Hex 1d Main site
Started Feb 26, 2025, 05:55 PM UTC· resolved Feb 27, 2025, 06:27 PM UTC
- monitoring Feb 26, 2025, 05:55 PM UTC
Slack is currently experiencing an outage which impacts the ability for Hex to send notifications to this channel. We are monitoring this outage at https://slack-status.com/ and encourage you to do the same if you rely on this functionality.
- resolved Feb 27, 2025, 06:27 PM UTC
This incident has been resolved.
Major February 6, 2025 Instability in project loads 1h 49m Main site
Started Feb 06, 2025, 07:39 PM UTC· resolved Feb 06, 2025, 09:29 PM UTC
- monitoring Feb 06, 2025, 07:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 06, 2025, 09:29 PM UTC
This incident has been resolved.
Critical February 5, 2025 Projects not loading for some users 50m Main site
Started Feb 05, 2025, 07:03 PM UTC· resolved Feb 05, 2025, 07:53 PM UTC
- investigating Feb 05, 2025, 07:03 PM UTC
We are currently investigating this issue.
- investigating Feb 05, 2025, 07:27 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 05, 2025, 07:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 05, 2025, 07:53 PM UTC
This incident has been resolved.
Critical January 30, 2025 Web app outage 45m Main site
Started Jan 30, 2025, 05:10 PM UTC· resolved Jan 30, 2025, 05:56 PM UTC
- investigating Jan 30, 2025, 05:10 PM UTC
We are currently investigating this issue.
- monitoring Jan 30, 2025, 05:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 30, 2025, 05:56 PM UTC
This incident has been resolved.
Major January 17, 2025 HTML and styled dataframes not rendering 1h 22m Main site
Started Jan 17, 2025, 03:12 PM UTC· resolved Jan 17, 2025, 04:34 PM UTC
- investigating Jan 17, 2025, 03:12 PM UTC
We are currently investigating this issue.
- resolved Jan 17, 2025, 04:34 PM UTC
This incident has been resolved.
Critical November 12, 2024 Platform instability 2h 50m Main site
Started Nov 12, 2024, 04:18 PM UTC· resolved Nov 12, 2024, 07:08 PM UTC
- investigating Nov 12, 2024, 04:18 PM UTC
We are currently investigating this issue.
- investigating Nov 12, 2024, 04:18 PM UTC
We are continuing to investigate this issue.
- investigating Nov 12, 2024, 05:17 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 12, 2024, 05:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 12, 2024, 07:08 PM UTC
On November 12, 2024 from 8:06 AM to 10:21 PM PT, Hex customers experienced platform instability, including issues with kernel execution and site access. This disruption stemmed from an unintended effect of a recent database migration, which ultimately caused a backlog and impacted overall platform performance. Our engineering team promptly identified the root cause and took corrective actions by resetting kernels to alleviate database congestion. Once the database stabilized, we rolled back the migration change, fully restoring service by 10:21 PM PT. To prevent similar issues in the future, we are enhancing our automated tests to better validate database migrations before deployment, ensuring they don’t inadvertently impact platform reliability. Thank you for your patience and understanding.