Hex incident

AWS us-east-1 issues

Notice Resolved View vendor source →

Hex experienced a notice incident on October 20, 2025 affecting Main site and Single tenant stacks, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 03:04 PM UTC
Resolved
Oct 21, 2025, 04:38 PM UTC
Duration
1d 1h
Detected by Pingoru
Oct 20, 2025, 03:04 PM UTC

Affected components

Main siteSingle tenant stacks

Update timeline

  1. monitoring Oct 20, 2025, 03:04 PM UTC

    AWS is experiencing issues in the us-east-1 region that may affect some Hex services for a subset of customers. We are closely monitoring AWS's updates: https://health.aws.amazon.com/health/status

  2. resolved Oct 21, 2025, 04:38 PM UTC

    This incident has been resolved.