Hex incident

Issue loading displays in some published apps

Major Resolved View vendor source →

Hex experienced a major incident on December 16, 2025 affecting Main site, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2025, 03:11 PM UTC
Resolved
Dec 16, 2025, 05:43 PM UTC
Duration
2h 31m
Detected by Pingoru
Dec 16, 2025, 03:11 PM UTC

Affected components

Main site

Update timeline

  1. investigating Dec 16, 2025, 03:11 PM UTC

    We are currently investigating this issue.

  2. identified Dec 16, 2025, 03:58 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 16, 2025, 05:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 16, 2025, 05:43 PM UTC

    This incident has been resolved.