Hex incident

Issues using 3.11 custom images

Major Resolved View vendor source →

Hex experienced a major incident on November 7, 2025 affecting Kernels, lasting 4h 21m. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2025, 03:07 PM UTC
Resolved
Nov 07, 2025, 07:28 PM UTC
Duration
4h 21m
Detected by Pingoru
Nov 07, 2025, 03:07 PM UTC

Affected components

Kernels

Update timeline

  1. investigating Nov 07, 2025, 03:07 PM UTC

    We are currently investigating an issue using 3.11 custom images. It is expected that projects using customer images are able to acquire a kernel, but are not able to query data sources.

  2. identified Nov 07, 2025, 03:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 07, 2025, 04:40 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Nov 07, 2025, 07:28 PM UTC

    This incident has been resolved.