Hetzner experienced a minor incident on January 10, 2026, lasting 136d 16h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Feb 05, 2026, 02:23 PM UTC
Going forward, network abuse cases will be handled in a dedicated system just for network abuse. This also allows you to view all log files generated in this abuse case and thus better identify the cause of the problem. The migration to the new system is taking place gradually, currently cases will still be opened in the old system. Abuse cases currently opened via the old system ([email protected]) must still be addressed until they are resolved. The new system can be found under https://abuse-network.hetzner.com/statement. When you get an abuse email in the future, this new URL will be used automatically. In addition, abuse email notifications will now be sent from the following new email address: [email protected]