Hetzner experienced a major incident on August 28, 2026 affecting Support (Phone system), lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Support (Phone system)
Update timeline
- investigating Aug 28, 2026, 01:05 PM UTC
We are currently experiencing a disruption in the connection for our telephone support. Calls can be answered, but problems occur after approximately 30 seconds. Instead of calling support, please write a request using the administration panel. Please bear with us. As soon as more information is available, we'll let you know. We apologize for any inconvenience. Thank you for your understanding.