Heron Data incident

SSL Certificate Renewal Error

Notice Resolved View vendor source →

Heron Data experienced a notice incident on September 14, 2021, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2021, 09:59 AM UTC
Resolved
Sep 14, 2021, 09:08 AM UTC
Duration
—
Detected by Pingoru
Sep 14, 2021, 09:59 AM UTC

Update timeline

  1. resolved Sep 14, 2021, 09:59 AM UTC

    Our automated SSL renewal process failed. This meant our API was down between 10:08 and 10:49AM BST. We provisioned a new SSL certificate manually, restored automatic SSL certificate renewals and added monitoring to prevent this from happening again.