Heron Data experienced a notice incident on September 15, 2021, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 15, 2021, 07:25 PM UTC
Some users might have experienced intermittent 500 response codes between 7PM and 8PM BST. This was caused by a monitoring tool we added to better understand our usage and latency which unfortunately interfered with external API calls which we rely on for some API endpoints and users. Once we identified the issue we reverted the monitoring changes and all systems returned to normal. Moving forward we will deploy and babysit all monitoring changes (on top of code deploys and core infra changes) in staging before releasing to production.