Heron Data experienced a notice incident on October 7, 2021 affecting Root, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Root
Update timeline
- resolved Oct 07, 2021, 01:14 PM UTC
As part of releasing new ML models to improve our merchant extraction service, we hit scaling issues when exposed to a higher than normal throughput. All the relevant checks were made in testing, local and staging environments but unfortunately nothing could reproduce production-level traffic. We have reverted the release, and all systems are fully functional again.