Heron Data incident

Google Cloud Load Balancers

Critical Resolved View vendor source →

Heron Data experienced a critical incident on November 16, 2021 affecting Root and Transactions, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2021, 06:02 PM UTC
Resolved
Nov 16, 2021, 06:09 PM UTC
Duration
7m
Detected by Pingoru
Nov 16, 2021, 06:02 PM UTC

Affected components

RootTransactions

Update timeline

  1. investigating Nov 16, 2021, 06:02 PM UTC

    Google Cloud Load Balancers are experiencing issues, so Google is unable to port any traffic to our API. Any calls to our API will currently result in a 404 error. This is affecting other known sites such as spotify.com and etsy.com.

  2. resolved Nov 16, 2021, 06:09 PM UTC

    Google Cloud has resolved this issue. Our API is fully functional again.