Heron Data incident

API downtime

Notice Resolved View vendor source →

Heron Data experienced a notice incident on April 4, 2022 affecting Root, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2022, 04:54 PM UTC
Resolved
Apr 04, 2022, 04:54 PM UTC
Duration
—
Detected by Pingoru
Apr 04, 2022, 04:54 PM UTC

Affected components

Root

Update timeline

  1. resolved Apr 04, 2022, 04:54 PM UTC

    During a database migration in production, an overly aggressive lock took over a table we use for authentication, so we could not serve any requests to customers between 16:20-16:50 UTC. We've now resolved the issue and are fully operational.