Heron Data incident

PDF parsing issue

Major Resolved View vendor source →

Heron Data experienced a major incident on January 27, 2023 affecting Transactions and Dashboard, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2023, 12:53 PM UTC
Resolved
Jan 27, 2023, 01:24 PM UTC
Duration
31m
Detected by Pingoru
Jan 27, 2023, 12:53 PM UTC

Affected components

TransactionsDashboard

Update timeline

  1. identified Jan 27, 2023, 12:53 PM UTC

    We are experiencing issues with our PDF parsing capabilities. The issue has been identified and the fix is in progress.

  2. monitoring Jan 27, 2023, 01:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 27, 2023, 01:24 PM UTC

    This incident has been resolved.