Heron Data experienced a notice incident on November 30, 2023 affecting Root and Transactions, lasting 3d 3h. The incident has been resolved; the full update timeline is below.
Affected components
RootTransactions
Update timeline
- investigating Nov 30, 2023, 07:21 PM UTC
We are experiencing an increase in timeouts and are investigating the issue. We have taken intermediate steps to mitigate this and will update you as and when we have more information.
- monitoring Dec 01, 2023, 11:14 AM UTC
A fix was implemented on 30/11/2023 at 19:30 UTC and our monitoring systems have no reports of further timeouts. We will continue monitoring throughout the day.
- resolved Dec 03, 2023, 10:23 PM UTC
The API has been stable and working since the fix. This is now been marked as resolved.