Heron Data experienced a notice incident on June 17, 2024 affecting Root, lasting 9h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Root
Update timeline
- monitoring Jun 17, 2024, 10:00 PM UTC
Our email server provider, Postmark, experienced an issue with processing queued messages. This meant that all submissions forwarded to Heron Data were not being received by the Heron system. No data was lost in this process, and the provider system has mostly recovered -- all incoming messages are being processed and most historical messages are now processed. We are monitoring to ensure complete recovery https://status.postmarkapp.com/notices/zno1dlxjdjmblc0d-service-issue-outbound-sending-and-inbound-processing-messages-are-being-accepted-and-queued
- resolved Jun 18, 2024, 07:22 AM UTC
This incident has been resolved.