Heron Data incident

Server slowness

Major Resolved View vendor source →

Heron Data experienced a major incident on January 6, 2025 affecting Dashboard and Website, lasting 16h 28m. The incident has been resolved; the full update timeline is below.

Started
Jan 06, 2025, 08:11 PM UTC
Resolved
Jan 07, 2025, 12:39 PM UTC
Duration
16h 28m
Detected by Pingoru
Jan 06, 2025, 08:11 PM UTC

Affected components

DashboardWebsite

Update timeline

  1. investigating Jan 06, 2025, 08:11 PM UTC

    We are currently investigating an issue where Heron async processing is experiencing slowness

  2. monitoring Jan 06, 2025, 09:44 PM UTC

    Systems are stable

  3. resolved Jan 07, 2025, 12:39 PM UTC

    The incident has been resolved