Helpwise incident

Notifications and Realtime updates are slow

Minor Resolved View vendor source →
Started
Feb 20, 2026, 05:38 PM UTC
Resolved
Feb 21, 2026, 04:38 AM UTC
Duration
10h 59m
Detected by Pingoru
Feb 20, 2026, 05:38 PM UTC

Affected components

NotificationsRealtime Updates

Update timeline

  1. investigating Feb 20, 2026, 05:38 PM UTC

    Notifications and Realtime updates are delayed. The team's looking into it.

  2. monitoring Feb 20, 2026, 06:09 PM UTC

    We're facing issues with our realtime provider. We've pushed additional capacity to minimize and mitigate it.

  3. monitoring Feb 20, 2026, 06:11 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 21, 2026, 04:38 AM UTC

    This incident has been resolved.

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