Helpwise Outage History

Helpwise is up right now

There was 1 Helpwise outage since February 20, 2026 totaling 10h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.helpwise.io

Minor February 20, 2026

Notifications and Realtime updates are slow

Detected by Pingoru
Feb 20, 2026, 05:38 PM UTC
Resolved
Feb 21, 2026, 04:38 AM UTC
Duration
10h 59m
Affected: NotificationsRealtime Updates
Timeline · 4 updates
  1. investigating Feb 20, 2026, 05:38 PM UTC

    Notifications and Realtime updates are delayed. The team's looking into it.

  2. monitoring Feb 20, 2026, 06:09 PM UTC

    We're facing issues with our realtime provider. We've pushed additional capacity to minimize and mitigate it.

  3. monitoring Feb 20, 2026, 06:11 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 21, 2026, 04:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Looking to track Helpwise downtime and outages?

Pingoru polls Helpwise's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when Helpwise reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track Helpwise alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring Helpwise for free

5 free monitors · No credit card required