Helpshift incident

Dashboard experiencing degraded performance

Minor Resolved View vendor source →

Helpshift experienced a minor incident on July 8, 2025 affecting Helpshift Dashboard, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Jul 08, 2025, 12:42 PM UTC
Resolved
Jul 08, 2025, 01:07 PM UTC
Duration
25m
Detected by Pingoru
Jul 08, 2025, 12:42 PM UTC

Affected components

Helpshift Dashboard

Update timeline

  1. investigating Jul 08, 2025, 12:42 PM UTC

    We are currently facing an issue with the Dashboard where the 'Create Issue' button has disappeared.

  2. identified Jul 08, 2025, 01:05 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 08, 2025, 01:07 PM UTC

    This incident has been resolved.