Helpshift experienced a minor incident on July 11, 2025 affecting Helpshift Dashboard, lasting 2h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Helpshift Dashboard
Update timeline
- investigating Jul 11, 2025, 03:39 PM UTC
We are currently facing an issue with the Dashboard where the Group details are not showing under Settings -> Team
- identified Jul 11, 2025, 05:59 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 11, 2025, 06:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 11, 2025, 06:09 PM UTC
This incident has been resolved.