Helpshift experienced a minor incident on October 9, 2025 affecting Webhooks and Bots and 1 more component, lasting 3h 9m. The incident has been resolved; the full update timeline is below.
Affected components
WebhooksBotsNew Issue AutomationEnd-User Presence Detection
Update timeline
- investigating Oct 09, 2025, 12:41 PM UTC
We are currently experiencing degradation in our internal service that fetches end user data. This effects the below components -Chatbots -Automations -Webhooks You may also face intermittent issues that could resolve on retry for: -Create issue flows (Web Chat, SDK, Email) -Add message and view FAQs flows -End user presence detection
- monitoring Oct 09, 2025, 03:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 09, 2025, 03:51 PM UTC
This incident has been resolved.