Help Scout incident

Connections Issues

Minor Resolved View vendor source →

Help Scout experienced a minor incident on February 26, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 26, 2026, 03:11 PM UTC
Resolved
Feb 26, 2026, 02:00 PM UTC
Duration
—
Detected by Pingoru
Feb 26, 2026, 03:11 PM UTC

Update timeline

  1. resolved Feb 26, 2026, 03:11 PM UTC

    We investigated reports of slow page loads and timeouts when accessing the web app. Our team has identified and resolved the issue. Performance is now stable, and we'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this!