Affected components
Web AppBeacon
Update timeline
- investigating Mar 02, 2026, 04:06 PM UTC
We're investigating reports of Help Scout not loading. We will update here when we have more information.
- identified Mar 02, 2026, 04:28 PM UTC
We’ve identified the root cause and we're making progress - you may continue to see slow loading times and variable accessibility.
- monitoring Mar 02, 2026, 04:50 PM UTC
Help Scout is coming back online. We'll continue to monitor for a bit longer before wrapping this up.
- resolved Mar 02, 2026, 05:00 PM UTC
Performance is stable across the board, so we're closing this out. We'll continue to monitor all services over the next few hours.
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