Ongoing since 06:41 AM UTC, affecting Phone Escalations and Inbound Dialing and 1 more.
We are continuing to investigate this issue.
Affected components
Phone EscalationsInbound DialingOutbound Dialing
Update timeline
- investigating Nov 12, 2026, 06:41 AM UTC
We are currently experiencing network issues related to an upstream carrier. As a result, some phone calls may fail to connect or complete as expected. We are working with the carrier to resolve the issue and will provide updates as more information becomes available.
- investigating Nov 12, 2026, 07:05 AM UTC
We have implemented a workaround, and calls are now processing as expected. We will continue to monitor the situation while the carrier works toward a permanent resolution.
- investigating Nov 12, 2026, 07:11 AM UTC
We are continuing to investigate this issue.
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