HelloSpoke Outage History

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HelloSpoke had 3 outages in the last 2 years totaling 21h 13m of downtime, averaging 0.1 incidents per month.

There were 3 HelloSpoke outages since July 21, 2026 totaling 21h 13m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.hellospoke.com

Major August 6, 2026

Carrier Network Issues Affecting Calls

Detected by Pingoru
Aug 06, 2026, 06:15 AM UTC
Resolved
Aug 07, 2026, 01:53 AM UTC
Duration
19h 37m
Affected: Phone EscalationsInbound DialingOutbound Dialing
Timeline · 4 updates
  1. identified Aug 06, 2026, 06:15 AM UTC

    We are currently experiencing network issues related to an upstream carrier. As a result, some phone calls may fail to connect or complete as expected. We are working with the carrier to resolve the issue and will provide updates as more information becomes available.

  2. monitoring Aug 06, 2026, 08:14 AM UTC

    We have implemented a workaround, and calls are now processing as expected. We will continue to monitor the situation while the carrier works toward a permanent resolution.

  3. monitoring Aug 07, 2026, 01:53 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 07, 2026, 01:53 AM UTC

    The carrier has restored the affected network circuit. We will continue to monitor the service to ensure stability.

Read the full incident report →

Major July 22, 2026

Notify Inbound Calling Issue

Detected by Pingoru
Jul 22, 2026, 10:03 PM UTC
Resolved
Jul 22, 2026, 11:24 PM UTC
Duration
1h 20m
Affected: Phone EscalationsSMS Escalations
Timeline · 3 updates
  1. investigating Jul 22, 2026, 10:04 PM UTC

    We are currently investigating an issue affecting the Notify inbound calling. Some calls may not connect to our inbound call servers. Our team is actively working on a resolution and we will post updates here as we learn more.

  2. identified Jul 22, 2026, 10:37 PM UTC

    The inbound calling issue was caused by a faulty call server. After removing the server from rotation, calls are completing as expected.

  3. resolved Jul 22, 2026, 11:24 PM UTC

    The inbound calling issue has been resolved. Calls are now completing as expected. We’ll continue to monitor the service.

Read the full incident report →

Notice July 21, 2026

Notify Website Login Issue

Detected by Pingoru
Jul 21, 2026, 12:51 PM UTC
Resolved
Jul 21, 2026, 01:06 PM UTC
Duration
15m
Affected: Login
Timeline · 3 updates
  1. investigating Jul 21, 2026, 12:51 PM UTC

    We are currently investigating an issue affecting the Notify web interface. Some users may be unable to access or experience errors when using the website. Our team is actively working on a resolution and we will post updates here as we learn more.

  2. investigating Jul 21, 2026, 01:03 PM UTC

    We have identify the issue and have put a fix in place. Sorry for any issues this may have caused.

  3. resolved Jul 21, 2026, 01:06 PM UTC

    This incident has been resolved.

Read the full incident report →