HelloID incident
Incorrect display of configured fieldmapping actions
HelloID experienced a notice incident on September 9, 2025 affecting Provisioning and Provisioning and 1 more component, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2025, 08:33 AM UTC
We’re currently experiencing a visual bug in the field mapping interface, where all actions appear as configured. This display is incorrect and does not reflect the actual configuration. Please note: this is a visual issue only and does not impact any actions in the target system.
- identified Sep 10, 2025, 08:45 AM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 10, 2025, 08:52 AM UTC
We will start implementing the fix for the field mapping display issue at 11:00 CEST. No impact on system functionality is expected during this process. We’ll provide an update once the deployment is complete.
- monitoring Sep 10, 2025, 09:30 AM UTC
A fix has been deployed to resolve the display issue in field mapping. If you don’t see the changes right away, try clearing your browser cache. We will continue to monitor the results closely.
- resolved Sep 10, 2025, 11:58 AM UTC
The visual bug in the field mapping display has been resolved. If the changes are not immediately visible, please refresh your browser cache. In case the issue persists, please contact Tools4ever support.