Helix Control-M incident

Attention: The Alerts listener has not been receiving Alerts for over an hour

Helix Control-M experienced a notice incident on May 17, 2026 affecting US02297, lasting —. The incident has been resolved; the full update timeline is below.

Started: May 17, 2026, 01:49 AM UTC
Resolved: May 17, 2026, 01:49 AM UTC
Duration: —
Detected by Pingoru: May 17, 2026, 01:49 AM UTC

Affected components

US02297

Update timeline

resolved May 17, 2026, 01:49 AM UTC

We noticed that the Alerts listener in your environment has not been receiving Alerts for over an hour, which means that your tenant cannot currently send it Alerts. You might be missing critical Alerts about your environment.Check that the Alerts listener in your environment is up and running and can connect to the internet. For more information, see https://documents.bmc.com/supportu/controlm-saas/en-US/Documentation/Alerts.htm#SettingUpExternalAlerts