Helix Control-M incident

Attention: The Alerts listener has not been receiving Alerts for over an hour

Helix Control-M experienced a notice incident on May 15, 2026 affecting EU07657, lasting —. The incident has been resolved; the full update timeline is below.

Started: May 15, 2026, 11:15 AM UTC
Resolved: May 15, 2026, 11:15 AM UTC
Duration: —
Detected by Pingoru: May 15, 2026, 11:15 AM UTC

Affected components

EU07657

Update timeline

resolved May 15, 2026, 11:15 AM UTC

We noticed that the Alerts listener in your environment has not been receiving Alerts for over an hour, which means that your tenant cannot currently send it Alerts. You might be missing critical Alerts about your environment.Check that the Alerts listener in your environment is up and running and can connect to the internet. For more information, see https://documents.bmc.com/supportu/controlm-saas/en-US/Documentation/Alerts.htm#SettingUpExternalAlerts