Helix Control-M incident

Attention: The Alerts listener has not been receiving Alerts for over an hour

Helix Control-M experienced a notice incident on May 11, 2026 affecting EU21063, lasting —. The incident has been resolved; the full update timeline is below.

Started: May 11, 2026, 07:04 PM UTC
Resolved: May 11, 2026, 07:04 PM UTC
Duration: —
Detected by Pingoru: May 11, 2026, 07:04 PM UTC

Affected components

EU21063

Update timeline

resolved May 11, 2026, 07:04 PM UTC

We noticed that the Alerts listener in your environment has not been receiving Alerts for over an hour, which means that your tenant cannot currently send it Alerts. You might be missing critical Alerts about your environment.Check that the Alerts listener in your environment is up and running and can connect to the internet. For more information, see https://documents.bmc.com/supportu/controlm-saas/en-US/Documentation/Alerts.htm#SettingUpExternalAlerts