Helix Control-M incident
Informative Notification - Attention: The Alerts listener has not been receiving Alerts for over an hour
Resolved on October 19, 2026, affecting US25694.
We noticed that the Alerts listener in your environment has not been receiving Alerts for over an hour, which means that your tenant cannot currently send it Alerts. You might be missing critical Alerts about your environment. Check that the Alerts listener in your environment is up and running and can connect to the internet. For more information, see link
Affected components
Update timeline
- investigating Oct 19, 2026, 12:34 PM UTC
We noticed that the Alerts listener in your environment has not been receiving Alerts for over an hour, which means that your tenant cannot currently send it Alerts. You might be missing critical Alerts about your environment. Check that the Alerts listener in your environment is up and running and can connect to the internet. For more information, see link
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Amazon Web Services