Helium Mobile incident

Sign up and support access issues

Major Resolved View vendor source →

Helium Mobile experienced a major incident on December 9, 2023 affecting Helium Mobile Subscriber Sign Up and Support, lasting 6h 43m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2023, 08:16 AM UTC
Resolved
Dec 09, 2023, 02:59 PM UTC
Duration
6h 43m
Detected by Pingoru
Dec 09, 2023, 08:16 AM UTC

Affected components

Helium Mobile Subscriber Sign UpSupport

Update timeline

  1. identified Dec 09, 2023, 08:16 AM UTC

    One of the backend services has failed due to infrastructure provider changes. We have identified the offending device but signups and support functions will be affected until a fix is deployed

  2. resolved Dec 09, 2023, 02:59 PM UTC

    This incident has been resolved.