Helium Mobile experienced a critical incident on February 6, 2024 affecting Helium Mobile Subscriber Sign Up, lasting 5h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Helium Mobile Subscriber Sign Up
Update timeline
- investigating Feb 06, 2024, 12:49 PM UTC
The Solana Network is experiencing a major outage. This affects Helium Mobile subscriber and hotspot onboarding and asserting, and rewards claiming
- identified Feb 06, 2024, 01:11 PM UTC
A Solana patch was released and a blockchain restart initiated. This will take several hours. You can follow status here: https://stakewiz.com/restart
- monitoring Feb 06, 2024, 03:09 PM UTC
The Solana network has completed restarting. Affected services should recover automatically, but expect some initial delays. We'll continue to monitor.
- resolved Feb 06, 2024, 03:50 PM UTC
The Solana outage has been resolved.