Helium Mobile incident

Issues with Multi-Factor Authentication

Notice Resolved View vendor source →

Helium Mobile experienced a notice incident on April 1, 2024 affecting Helium Mobile Service, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2024, 05:46 PM UTC
Resolved
Apr 01, 2024, 06:25 PM UTC
Duration
38m
Detected by Pingoru
Apr 01, 2024, 05:46 PM UTC

Affected components

Helium Mobile Service

Update timeline

  1. investigating Apr 01, 2024, 05:46 PM UTC

    We are currently investigating an issue with Multi-Factor Authentication that is preventing users from logging in to their Helium Mobile accounts. This does not affect call, text, or data services.

  2. resolved Apr 01, 2024, 06:25 PM UTC

    This issue has been resolved.