Helium Mobile incident

Transaction slowdown

Notice Resolved View vendor source →

Helium Mobile experienced a notice incident on April 9, 2024, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2024, 07:38 PM UTC
Resolved
Apr 09, 2024, 08:13 PM UTC
Duration
34m
Detected by Pingoru
Apr 09, 2024, 07:38 PM UTC

Update timeline

  1. investigating Apr 09, 2024, 07:38 PM UTC

    Due to high levels of active, you may experience delays setting up Hotspots or with transactions affecting transferring, claiming, and paying with MOBILE in the Helium Mobile app. Texting, calling, and internet use are not affected.

  2. resolved Apr 09, 2024, 08:13 PM UTC

    Transactions processing normally.