Helium Mobile experienced a notice incident on April 24, 2024 affecting Helium Mobile Subscriber Sign Up, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Helium Mobile Subscriber Sign Up
Update timeline
- investigating Apr 24, 2024, 07:08 PM UTC
Helium Mobile is currently experiencing an application outage. This does not affect call, text, or data services, but during the outage subscribers may not be able to log into the Helium Mobile App, view their Discovery Mapping feed, or access other features related to the app. This also affects new user signup. We are currently investigating the issue.
- investigating Apr 24, 2024, 07:11 PM UTC
We are continuing to investigate this issue.
- resolved Apr 24, 2024, 07:32 PM UTC
The issue has been resolved. All features appear to be functioning as expected. We will continue to monitor activity and update if anything changes.