Helium Mobile incident

Port Out Delays

Minor Resolved View vendor source →

Helium Mobile experienced a minor incident on May 7, 2024 affecting Helium Mobile Service, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
May 07, 2024, 05:35 PM UTC
Resolved
May 08, 2024, 07:34 PM UTC
Duration
1d 1h
Detected by Pingoru
May 07, 2024, 05:35 PM UTC

Affected components

Helium Mobile Service

Update timeline

  1. investigating May 07, 2024, 05:35 PM UTC

    We are currently experiencing delays related to port outs and are waiting on a fix. Other subscriber services are not affected, such as calling, texting, and data services.

  2. resolved May 08, 2024, 07:34 PM UTC

    This incident has been resolved.