Helium Mobile incident

Tax Calculation Issue

Minor Resolved View vendor source →

Helium Mobile experienced a minor incident on May 8, 2024 affecting Helium Mobile Subscriber Sign Up, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2024, 08:37 PM UTC
Resolved
May 08, 2024, 09:28 PM UTC
Duration
51m
Detected by Pingoru
May 08, 2024, 08:37 PM UTC

Affected components

Helium Mobile Subscriber Sign Up

Update timeline

  1. investigating May 08, 2024, 08:37 PM UTC

    Our tax partner is currently experiencing degraded performance, which may result in taxes and fees not calculating during signup and payment estimate fields remaining blank. We are currently investigating this issue.

  2. resolved May 08, 2024, 09:28 PM UTC

    This incident has been resolved.