Helium Mobile incident

Intermittent issues with signing in, payment transactions, claiming rewards, and discovery mapping

Helium Mobile experienced a minor incident on May 3, 2024 affecting Helium Mobile Subscriber Sign Up, lasting 6d 2h. The incident has been resolved; the full update timeline is below.

Started: May 03, 2024, 03:01 PM UTC
Resolved: May 09, 2024, 05:39 PM UTC
Duration: 6d 2h
Detected by Pingoru: May 03, 2024, 03:01 PM UTC

Affected components

Helium Mobile Subscriber Sign Up

Update timeline

investigating May 03, 2024, 03:01 PM UTC

Due to an issue with a third-party service, Helium Mobile App users may see intermittent issues with signing into their account, sending payments, receiving payments, claiming rewards (free or paid), and discovery mapping. Consistent notifications may indicate issues with Discovery Mapping. Users may try to fix the issue by deleting the app and re-installing the app or turning off Discovery Mapping for the time being. Voice, Data, and Texting services are not affected.
resolved May 09, 2024, 05:39 PM UTC

This incident has been resolved.