Helium Mobile experienced a critical incident on October 3, 2024 affecting Wi-Fi Hotspots, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Wi-Fi Hotspots
Update timeline
- investigating Oct 03, 2024, 03:12 PM UTC
We are investigating an issue where users can not connect Helium Mobile Hotspots after an upgrade to network infrastructure
- resolved Oct 03, 2024, 04:22 PM UTC
Hotspot connectivity system issue has been resolved