Helium Mobile incident

Helium Mobile Hotspot Backend Issue

Critical Resolved View vendor source →

Helium Mobile experienced a critical incident on October 7, 2024 affecting Wi-Fi Hotspots, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2024, 06:36 PM UTC
Resolved
Oct 07, 2024, 08:34 PM UTC
Duration
1h 58m
Detected by Pingoru
Oct 07, 2024, 06:36 PM UTC

Affected components

Wi-Fi Hotspots

Update timeline

  1. investigating Oct 07, 2024, 06:36 PM UTC

    We are currently investigating an issue that prevents some hotspots to connect to the backend

  2. resolved Oct 07, 2024, 08:34 PM UTC

    The hotspot connectivity system issue has been resolved