Helium Mobile incident

Currently Unavailable: Account Changes and New Account Creations

Minor Resolved View vendor source →

Helium Mobile experienced a minor incident on November 16, 2024 affecting Helium Mobile Service and Helium Mobile Subscriber Sign Up, lasting 2d 18h. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2024, 11:59 PM UTC
Resolved
Nov 19, 2024, 06:45 PM UTC
Duration
2d 18h
Detected by Pingoru
Nov 16, 2024, 11:59 PM UTC

Affected components

Helium Mobile ServiceHelium Mobile Subscriber Sign Up

Update timeline

  1. investigating Nov 16, 2024, 11:59 PM UTC

    Due to an issue with our network partner, certain features related to account changes and new account creation are currently unavailable. We are monitoring the situation and will update once a fix has been identified. Communication services such as sending and receiving calls and texts or using data are not affected.

  2. resolved Nov 19, 2024, 06:45 PM UTC

    This incident has been resolved