Helium Mobile experienced a major incident on April 10, 2025 affecting Helium Mobile Subscriber Sign Up, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Helium Mobile Subscriber Sign Up
Update timeline
- investigating Apr 10, 2025, 07:28 PM UTC
Due to an unplanned outage with our carrier partner, some account-based services are not available. Actions including account activations, phone number porting, SIM changes, and others may not be available at this time. Communication services like calling, texting, and data usage are not impacted.
- investigating Apr 10, 2025, 07:30 PM UTC
We are continuing to investigate this issue.
- resolved Apr 10, 2025, 08:57 PM UTC
This incident has been resolved.