Helium Mobile incident

Gift Card Redemption Currently Unavailable

Major Resolved View vendor source →

Helium Mobile experienced a major incident on April 18, 2025 affecting Gift Card Redemption, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2025, 08:02 PM UTC
Resolved
Apr 18, 2025, 09:03 PM UTC
Duration
1h
Detected by Pingoru
Apr 18, 2025, 08:02 PM UTC

Affected components

Gift Card Redemption

Update timeline

  1. investigating Apr 18, 2025, 08:02 PM UTC

    Due to high demand, gift card redemption is temporarily unavailable. We are looking into this issue and will post an update once it has been addressed.

  2. resolved Apr 18, 2025, 09:03 PM UTC

    This issue has been resolved. Gift cards are now redeemable. Thanks for your patience.