Helium Mobile incident

Mapping Issue: Some mappers unable to claim hexes even while moving

Notice Resolved View vendor source →

Helium Mobile experienced a notice incident on March 27, 2024, lasting 2d 4h. The incident has been resolved; the full update timeline is below.

Started
Mar 27, 2024, 04:03 PM UTC
Resolved
Mar 29, 2024, 08:28 PM UTC
Duration
2d 4h
Detected by Pingoru
Mar 27, 2024, 04:03 PM UTC

Update timeline

  1. investigating Mar 27, 2024, 04:03 PM UTC

    We are currently investigating an issue with Discovery Mapping where the eligible/ineligible hexes are not appearing in the chart.

  2. identified Mar 27, 2024, 05:42 PM UTC

    A fix has been identified and is currently being tested.

  3. identified Mar 27, 2024, 11:57 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Mar 28, 2024, 03:09 AM UTC

    The team is still investigating the issue, but a small fix + additional logging is going out in app release 1.8.0 either overnight or tomorrow morning. It is currently waiting for review.

  5. investigating Mar 28, 2024, 03:09 AM UTC

    We are currently investigating this issue.

  6. identified Mar 28, 2024, 10:35 PM UTC

    The issue has been identified and we are implementing a fix. Please keep an eye out for subsequent app versions.

  7. identified Mar 29, 2024, 05:14 PM UTC

    Android app release 1.8.1 is now available to address issues related to mapping. Android users, please update immediately.

  8. identified Mar 29, 2024, 06:36 PM UTC

    We are continuing to work to address this issue. Please update your app to 1.8.1 to get access to the latest fixes.

  9. resolved Mar 29, 2024, 08:28 PM UTC

    We believe this incident has been resolved by the updates in app version 1.8.1, but will keep monitoring for any changes. Please update your app if you have not already.