Resolved after 23 hours 16 minutes, affecting Contact Center, on January 29, 2026.
The root cause of this incident has been identified and addressed. The incident is now resolved.
Affected components
Update timeline
- investigating Jan 29, 2026, 04:12 PM UTC
We are currently investigating an issue where some incoming calls to Heinemann Technical Support and Customer Service are being dropped. We’ve engaged with our vendor partner and are working to resolve this issue as soon as possible. If you experience any issues contacting us by phone, please follow this link for alternative support options: https://www.heinemann.com/help.aspx Thank you for your patience and we apologize for any inconvenience.
- investigating Jan 29, 2026, 07:34 PM UTC
We are working diligently with our vendor partner to resolve this issue as soon as possible and will provide additional updates as they become available. Thank you again for your patience.
- investigating Jan 29, 2026, 08:02 PM UTC
The root cause of this incident has been identified and addressed. The incident is now resolved.
- resolved Jan 30, 2026, 03:28 PM UTC
This incident has been resolved.
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