Heinemann Outage History

Heinemann is up right now

Heinemann had 7 outages in the last 2 years totaling 1360h 7m of downtime — averaging 0.3 incidents per month.

There were 7 Heinemann outages since October 17, 2024 totaling 1360h 7m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.heinemann.com

Minor January 29, 2026

Contact Center: Intermittent Issues

Detected by Pingoru
Jan 29, 2026, 04:12 PM UTC
Resolved
Jan 30, 2026, 03:28 PM UTC
Duration
23h 16m
Affected: Contact Center
Timeline · 4 updates
  1. investigating Jan 29, 2026, 04:12 PM UTC

    We are currently investigating an issue where some incoming calls to Heinemann Technical Support and Customer Service are being dropped. We’ve engaged with our vendor partner and are working to resolve this issue as soon as possible. If you experience any issues contacting us by phone, please follow this link for alternative support options: https://www.heinemann.com/help.aspx Thank you for your patience and we apologize for any inconvenience.

  2. investigating Jan 29, 2026, 07:34 PM UTC

    We are working diligently with our vendor partner to resolve this issue as soon as possible and will provide additional updates as they become available. Thank you again for your patience.

  3. investigating Jan 29, 2026, 08:02 PM UTC

    The root cause of this incident has been identified and addressed. The incident is now resolved.

  4. resolved Jan 30, 2026, 03:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Intermittent Service Degradation due to AWS Outage

Detected by Pingoru
Oct 20, 2025, 04:37 PM UTC
Resolved
Oct 21, 2025, 04:12 PM UTC
Duration
23h 34m
Affected: LoginContent and Resources
Timeline · 4 updates
  1. monitoring Oct 20, 2025, 04:37 PM UTC

    We are aware of an ongoing disruption to AWS services which could still be impacting some HMH products, such as some content or videos not loading as expected. AWS has indicated they are making progress on resolving the issue and we continue to monitor this event closely.

  2. monitoring Oct 20, 2025, 09:23 PM UTC

    Impacts to some products and services will continue while AWS takes action to resolve the disruption on the impacted zone. We continue to monitor the situation and will provide another update as soon as possible.

  3. monitoring Oct 21, 2025, 12:16 PM UTC

    AWS service interruption has been resolved as of 10.20. HMH will continue to monitor for any residual impact as a result of this interruption.

  4. resolved Oct 21, 2025, 04:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 24, 2025

Flight Login Outage

Detected by Pingoru
Jul 24, 2025, 05:57 PM UTC
Resolved
Jul 24, 2025, 06:14 PM UTC
Duration
16m
Affected: Login
Timeline · 2 updates
  1. investigating Jul 24, 2025, 05:57 PM UTC

    Please be advised that Flight is currently experiencing a service outage and users are unable to log into the platform. Our teams are working to resolve this as soon as possible and updates will be posted here as soon as possible.

  2. resolved Jul 24, 2025, 06:14 PM UTC

    Flight experienced a brief interruption to login services today between 1:30PM ET and 2:00PM ET. Our teams were able to quickly address the issue and login has recovered.

Read the full incident report →

Critical February 7, 2025

Heinemann Service Interruption

Detected by Pingoru
Feb 07, 2025, 03:59 PM UTC
Resolved
Feb 08, 2025, 12:28 AM UTC
Duration
8h 28m
Affected: LoginLoginheinemann.comContent and ResourcesContent and ResourcesAssignmentsReporting
Timeline · 6 updates
  1. investigating Feb 07, 2025, 03:59 PM UTC

    We are currently experiencing a service interruption for multiple Heinemann platforms and websites. Our teams are investigating now and additional updates will be provided here as soon as possible.

  2. identified Feb 07, 2025, 04:48 PM UTC

    Our teams have determined that this issue is due to an external issue with our Internet Service Provider. We are in communication with them now to address this issue. If you require additional assistance, the Heinemann Technical Support team may be reached at 800-225-5800.

  3. identified Feb 07, 2025, 06:17 PM UTC

    The local internet service carrier continues working to address this issue and our teams remain in communication with them. Heinemann teams are also working on an alternative solution to address this issue. Additional updates will be provided here as soon as possible. If you require additional assistance, the Heinemann Technical Support team may be reached at 800-225-5800.

  4. identified Feb 07, 2025, 08:33 PM UTC

    Our teams continue working to restore service, thank you for your patience. Additional updates will be provided here as soon as possible.

  5. identified Feb 07, 2025, 10:37 PM UTC

    Our teams have begun implementing a solution to restore service to impacted platforms and websites, and www.heinemann.com is once again available for visitors. The next update is targeting 60 minutes from now. Thank you for your patience as we work to restore service.

  6. resolved Feb 08, 2025, 12:28 AM UTC

    This incident has been resolved. Thank you for your patience and we apologize for this disruption.

Read the full incident report →

Notice November 19, 2024

Single Sign On Access via Classlink

Detected by Pingoru
Nov 19, 2024, 05:25 PM UTC
Resolved
Nov 19, 2024, 09:59 PM UTC
Duration
4h 34m
Affected: Login
Timeline · 2 updates
  1. monitoring Nov 19, 2024, 05:25 PM UTC

    We have identified an issue impacting some ClassLink Single Sign On (SSO) access to the Flight 2.0 platform. Our Engineering team has released a solution to resolve this issue and all users should be able to log in successfully. We will continue to monitor for any further issues.

  2. resolved Nov 19, 2024, 09:59 PM UTC

    Login access for all impacted ClassLink Single Sign On (SSO) accounts has continued operating normally today and this incident is now resolved. Thank you for your patience during this disruption.

Read the full incident report →

Notice October 17, 2024

Flight Do The Math Assigned Assessments

Detected by Pingoru
Oct 17, 2024, 03:48 PM UTC
Resolved
Oct 17, 2024, 08:01 PM UTC
Duration
4h 13m
Affected: Assignments
Timeline · 4 updates
  1. investigating Oct 17, 2024, 03:48 PM UTC

    We are currently investigating a possible service interruption impacting the Do the Math product in Flight 2.0. Teachers may be unable to preview assessments and students may be unable to open assigned assessments. We will update this page again when more information is available. Thank you for your patience and we apologize for any inconvenience this issue may cause.

  2. identified Oct 17, 2024, 06:22 PM UTC

    Our teams have identified the root cause for this issue and they are working to implement a solution now. The next update will be posted here on or before 5pm ET.

  3. monitoring Oct 17, 2024, 07:12 PM UTC

    Our teams have released a solution and Do the Math interactive assessments are operating normally and service has been restored. Teachers and students are able to successfully preview and launch Do the Math interactive assessments. Our teams will monitor performance for an additional period of time to confirm this issue is resolved.

  4. resolved Oct 17, 2024, 08:01 PM UTC

    This incident has been resolved.

Read the full incident report →