Heinemann Outage History

Heinemann is up right now

Heinemann had 4 outages in the last 2 years totaling 1342h 50m of downtime — averaging 0.2 incidents per month.

There were 4 Heinemann outages since July 20, 2025 totaling 1342h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.heinemann.com

Minor January 29, 2026

Contact Center: Intermittent Issues

Detected by Pingoru
Jan 29, 2026, 04:12 PM UTC
Resolved
Jan 30, 2026, 03:28 PM UTC
Duration
23h 16m
Affected: Contact Center
Timeline · 4 updates
  1. investigating Jan 29, 2026, 04:12 PM UTC

    We are currently investigating an issue where some incoming calls to Heinemann Technical Support and Customer Service are being dropped. We’ve engaged with our vendor partner and are working to resolve this issue as soon as possible. If you experience any issues contacting us by phone, please follow this link for alternative support options: https://www.heinemann.com/help.aspx Thank you for your patience and we apologize for any inconvenience.

  2. investigating Jan 29, 2026, 07:34 PM UTC

    We are working diligently with our vendor partner to resolve this issue as soon as possible and will provide additional updates as they become available. Thank you again for your patience.

  3. investigating Jan 29, 2026, 08:02 PM UTC

    The root cause of this incident has been identified and addressed. The incident is now resolved.

  4. resolved Jan 30, 2026, 03:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Intermittent Service Degradation due to AWS Outage

Detected by Pingoru
Oct 20, 2025, 04:37 PM UTC
Resolved
Oct 21, 2025, 04:12 PM UTC
Duration
23h 34m
Affected: LoginContent and Resources
Timeline · 4 updates
  1. monitoring Oct 20, 2025, 04:37 PM UTC

    We are aware of an ongoing disruption to AWS services which could still be impacting some HMH products, such as some content or videos not loading as expected. AWS has indicated they are making progress on resolving the issue and we continue to monitor this event closely.

  2. monitoring Oct 20, 2025, 09:23 PM UTC

    Impacts to some products and services will continue while AWS takes action to resolve the disruption on the impacted zone. We continue to monitor the situation and will provide another update as soon as possible.

  3. monitoring Oct 21, 2025, 12:16 PM UTC

    AWS service interruption has been resolved as of 10.20. HMH will continue to monitor for any residual impact as a result of this interruption.

  4. resolved Oct 21, 2025, 04:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 24, 2025

Flight Login Outage

Detected by Pingoru
Jul 24, 2025, 05:57 PM UTC
Resolved
Jul 24, 2025, 06:14 PM UTC
Duration
16m
Affected: Login
Timeline · 2 updates
  1. investigating Jul 24, 2025, 05:57 PM UTC

    Please be advised that Flight is currently experiencing a service outage and users are unable to log into the platform. Our teams are working to resolve this as soon as possible and updates will be posted here as soon as possible.

  2. resolved Jul 24, 2025, 06:14 PM UTC

    Flight experienced a brief interruption to login services today between 1:30PM ET and 2:00PM ET. Our teams were able to quickly address the issue and login has recovered.

Read the full incident report →