Resolved after 8 hours 28 minutes, affecting Login and Login and 1 more, on February 7, 2025.
This incident has been resolved. Thank you for your patience and we apologize for this disruption.
Affected components
Update timeline
- investigating Feb 07, 2025, 03:59 PM UTC
We are currently experiencing a service interruption for multiple Heinemann platforms and websites. Our teams are investigating now and additional updates will be provided here as soon as possible.
- identified Feb 07, 2025, 04:48 PM UTC
Our teams have determined that this issue is due to an external issue with our Internet Service Provider. We are in communication with them now to address this issue. If you require additional assistance, the Heinemann Technical Support team may be reached at 800-225-5800.
- identified Feb 07, 2025, 06:17 PM UTC
The local internet service carrier continues working to address this issue and our teams remain in communication with them. Heinemann teams are also working on an alternative solution to address this issue. Additional updates will be provided here as soon as possible. If you require additional assistance, the Heinemann Technical Support team may be reached at 800-225-5800.
- identified Feb 07, 2025, 08:33 PM UTC
Our teams continue working to restore service, thank you for your patience. Additional updates will be provided here as soon as possible.
- identified Feb 07, 2025, 10:37 PM UTC
Our teams have begun implementing a solution to restore service to impacted platforms and websites, and www.heinemann.com is once again available for visitors. The next update is targeting 60 minutes from now. Thank you for your patience as we work to restore service.
- resolved Feb 08, 2025, 12:28 AM UTC
This incident has been resolved. Thank you for your patience and we apologize for this disruption.
Your product runs on more than Heinemann
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services