Heap.io experienced a major incident on June 26, 2025 affecting App, lasting 3h 55m. The incident has been resolved; the full update timeline is below.
Affected components
App
Update timeline
- investigating Jun 26, 2025, 07:14 PM UTC
We are currently investigating query failures across multiple clusters in the Heap App. Data collection is not affected and no data has been lost.
- identified Jun 26, 2025, 07:52 PM UTC
We have identified the problem and are working on implementing a fix.
- identified Jun 26, 2025, 09:28 PM UTC
we are continuing to work on this issue.
- identified Jun 26, 2025, 10:12 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 26, 2025, 10:51 PM UTC
Functionality is actively being restored, but some customers will still experience query failures at this time.
- monitoring Jun 26, 2025, 10:55 PM UTC
The fix has been implemented. We are monitoring.
- resolved Jun 26, 2025, 11:10 PM UTC
This incident has been resolved.