Heap.io experienced a notice incident on December 17, 2024 affecting Notifications and Alerts, lasting 5d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 17, 2024, 08:28 PM UTC
Some of the scheduled chart emails have not been delivered in the past few days. We are working on a fix and you may receive your next chart email outside of the scheduled time if it was not delivered when you expected it; the delivery schedule will be back to normal once this is resolved. We apologize for the inconvenience and we will post an update within the next 24 hours.
- identified Dec 18, 2024, 07:27 PM UTC
Users who were subscribed to multiple charts should have received their emails, with the caveat that some charts in the emails may show an error state. Users who were subscribed to single charts may not yet have received their emails. We are continuing to work on a fix.
- monitoring Dec 19, 2024, 09:23 PM UTC
A fix has been implemented: all scheduled chart emails should now be delivered as expected.
- monitoring Dec 20, 2024, 03:42 PM UTC
An issue caused delays for scheduled dashboard subscriptions as well as report subscriptions today. The problem has been fixed but certain users will receive their emails later than expected today. We apologize for the inconvenience.
- resolved Dec 23, 2024, 07:21 PM UTC
This incident has been resolved.