Heap.io experienced a minor incident on January 6, 2025 affecting Heap Connect, lasting 10h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 06, 2025, 07:49 PM UTC
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
- identified Jan 06, 2025, 10:12 PM UTC
We are continuing to investigate and will post another update within the next hour.
- identified Jan 06, 2025, 11:56 PM UTC
We are continuing to investigate and will post another update within the next hour.
- identified Jan 07, 2025, 01:02 AM UTC
Thank you for your patience. We continue to work on this issue and will update as soon as we can.
- monitoring Jan 07, 2025, 04:00 AM UTC
A fix has been implemented and our engineering team is monitoring the situation. We'll post another update once the latency has recovered.
- resolved Jan 07, 2025, 06:14 AM UTC
This incident has been resolved, latency is back to normal level.