Heap.io incident

Heap Connect Syncs: Possibility Of Stale Data

Notice Resolved View vendor source →

Heap.io experienced a notice incident on January 12, 2025 affecting Heap Connect, lasting 5h 29m. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2025, 01:45 PM UTC
Resolved
Jan 12, 2025, 07:15 PM UTC
Duration
5h 29m
Detected by Pingoru
Jan 12, 2025, 01:45 PM UTC

Affected components

Heap Connect

Update timeline

  1. identified Jan 12, 2025, 01:45 PM UTC

    We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.

  2. resolved Jan 13, 2025, 02:45 PM UTC

    This incident has been resolved.